Customers Quit Walgreens Over Rx Insults

Less than a month after a Palm Beach woman sued Walgreens for labeling her CrAzY!!" and "psycho" in its nationwide computer system, two more Floridians have come forward with similar allegations.

A Palm Beach Gardens grandmother, 64, filed suit Wednesday, accusing the retail chain of negligent supervision and intentional infliction of emotional distress for typing in its system in May 2003: "WATCH CONTROLS SHE SEEMS SHADY."

For nearly 20 years, Elizabeth Noah has patronized the Fairway Drive Walgreens near her home in PGA National, she said. So when the retired United Technologies financial analyst picked up a prescription for anxiety medication the evening of Feb. 6, she began to cry when she read the notation on the Drug Utilization Review -- or DUR -- stapled to the bag.

"It hurt my feelings so bad," she said. "I'm always nice. I've been going there forever. I've had secret clearance and never even had parking tickets. I'm always dressed nicely and have my makeup on and my hair done. I was raised that your reputation goes with you everywhere."

The other Walgreens pharmacy customer, Erin Cutler, 30, and a married mother of three who lives outside Ocala, was shocked when she saw that her Walgreens DUR labeled her a "b----."

Yahoo News